Luggage City Reviews

I ordered a suitcase from luggagecity.ca and overall it was a solid experience. The website was simple to figure out, the price seemed reasonable, and the suitcase arrived in good condition. Shipping was about as expected too, so nothing really went wrong. I mean, it wasn’t life-changing or anything, but I’m happy with it. Good place to buy luggage

I had a problem with my luggage order, and from what I remember, the first part of getting it sorted was frustrating. Customer service did eventually get back to me and took care of the issue, so I do appreciate that. Looking back, I just wish the whole process had been quicker and a little clearer. It wasn’t a bad experience overall, but it definitely wasn’t as smooth as I’d hoped

The return process was slow, and I kept having to verify the same info over and over, which got annoying fast. It did eventually get handled, but it felt like it took way longer than necessary.

I had to exchange my bag for a different size, and while the staff did reply, it took a few days each time. It ended up getting sorted, but I had to keep checking back and following up, which felt like extra work for something that should’ve been quicker. Not terrible, just not the smoothest experience

The order confirmation was easy enough to understand, so I’ll give them that. I just expected a little more detail or reassurance after placing the order, and it left me feeling kind of underwhelmed

I mean, they do have a decent mix of luggage and bags, so it was enough for me to compare a few options in person. But yeah, some of the brands I was hoping to see just weren’t there, and a couple styles felt kind of limited. Not terrible or anything, just… average overall when it comes to selection.

My first impression was really positive because they got back to me so quickly. I had a question and didn’t have to wait around at all—they answered it right away and helped me sort it out without any hassle.

I ordered a carry-on and some packing cubes from Luggage City, and to be fair, they did send the correct items. So it wasn’t a total mess or anything, but it still felt a little disappointing because the experience didn’t fully match what was shown or promised online.
The color of the carry-on looked different from the listing, and the receipt had a small error that made me stop and double-check everything. It’s not the end of the world, but when a company makes things look a certain way and then doesn’t quite deliver, it’s annoying. Overall, it was okay, just average...

The shipping cost was actually not bad, at least compared to what I’ve seen on some other luggage sites. I wasn’t totally sure what to expect, but it didn’t feel like I was getting ripped off.

I’m particular about knowing where my packages are, and the tracking was clear enough for me the whole way. It arrived quickly and everything went smoothly, so no complaints from me.

I ordered a suitcase and, my quick test for delivery is simple: if it shows up when they say it will and the item is fine, I'm happy. The tracking was easy enough to follow, and it arrived on the exact day they promised. The box looked a little rough, but the suitcase itself was totally fine, so no complaints from me.

I’ve used a few bags on past trips that were a pain to drag around, but this one has been really easy to travel with. The wheels roll smoothly, and the zipper feels sturdy and reliable

I had to reach out about a warranty issue, and while it took a little longer than I expected compared to some other support experiences I’ve had, they did end up helping me get it sorted out. Overall, not perfect on speed, but they followed through and fixed the problem

The item showed as available when I checked, but then it turned out it wasn’t. Frustrating, especially when the site makes it seem like you can count on the stock info but doesn’t really give a clear promise about what’s actually available

Overall, it was pretty much what I expected. The listing matched the description for the most part, so no real surprises

In my experience, paying with PayPal was really smooth. I didn’t run into any issues at all, which made the whole checkout feel easy and hassle-free.

My item showed up defective. Not ideal. I contacted them, they sorted it out fast. No hassle, no back and forth forever. The reply was friendly too. Clear. Easy to understand. Happy with how they fixed it...

I went in not totally sure what size suitcase I needed, and the staff were really helpful. They answered my questions, didn’t make me feel rushed, and that makes such a difference. I was kind of going back and forth between sizes, but they made the whole shopping part easy. Anyway, I’d definitely shop here again...

The prices seemed decent at first, and I was thinking it was a good deal, but then the shipping cost showed up and made it feel a lot less worth it. I mean, the value is okay overall, just not amazing. I’d probably still consider ordering again, but only if the shipping was cheaper or there was some kind of promo.

The site was fine to use overall. I did end up finding the luggage I wanted after clicking around for a bit, so it definitely works. Most pages loaded okay, though the filters felt a little awkward and the checkout wasn’t as clear as it could’ve been. Not a bad experience, just kind of average, but I’d say it’s probably good enough if you know what you’re looking for.